Zendesk AI Agents: score, price and alternatives in 2026
Support agents billed per automated resolution. Zendesk AI Agents is made by Zendesk and ranks #13 of 100 in our ranking of AI agents, with a score of 78/100.
- Score
- 78/100
- Overall rank
- #13
- Customer support rank
- #1 of 9
- Company
- Zendesk
Zendesk AI Agents pricing
$1.50 per committed automated resolution; $2.00 pay-as-you-go.
Checked against the vendor's page on . Official pricing page.
How Zendesk AI Agents scores
Reliable and well governed inside Zendesk; price per resolution is public. It does best on reliability, security & governance and adoption. It loses points on autonomy and ease of access.
Scores are editorial judgments on a 1 to 5 scale per criterion, weighted to a total out of 100. How the scoring works.
Zendesk AI Agents alternatives
- Fin (74/100, #32): One of the most cited customer-support agents; priced per outcome.
- Tidio (70/100, #56): Customer service with the Lyro AI agent, chat and flows.
- Sierra (68/100, #67): Agents for customer conversations across chat, voice and email.
- Decagon (68/100, #68): Customer-service agents across chat, voice and email.
See the full ranking of 100 AI agents, with search and filters.
Frequently asked questions
How much does Zendesk AI Agents cost?
$1.50 per committed automated resolution; $2.00 pay-as-you-go. We checked this on the vendor's official page on 2026-10-31; prices change often, so confirm there before you buy.
Does Zendesk AI Agents have a free plan?
We did not find a free plan on the official page. Listed pricing: $1.50 per committed automated resolution; $2.00 pay-as-you-go.
What is Zendesk AI Agents?
Support agents billed per automated resolution. It is made by Zendesk and sits in our Customer support category.
How good is Zendesk AI Agents compared with other AI agents?
It scores 78/100, which is #13 of 100 agents overall and #1 of 9 in Customer support. Closest alternatives: Fin (74/100), Tidio (70/100) and Sierra (68/100).
How is the score calculated?
Each agent gets 1 to 5 on 8 weighted criteria; the points add up to a total out of 100. The scores are Deyron Labs editorial judgments, not benchmarks.
Our independence
Scores and positions are never for sale, and vendors do not review or edit this page. There are no sponsored or affiliate links on it. If that ever changes, the links will be labeled. Spotted a wrong detail? Suggest a correction and include the official page that shows it. Visit Zendesk AI Agents's official site.